Privacy Policy

Last updated: June 5, 2026

1. Introduction

GenuineKeys365 ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase Microsoft software licenses from us.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  • Email address
  • WhatsApp phone number (if you contact us via WhatsApp)
  • Payment information (processed securely by third-party payment processors)
  • Username and password

2.2 Usage Information

We automatically collect certain information:

  • Device information (type, operating system, unique device identifiers)
  • IP address and general location
  • Pages viewed and products browsed
  • Website usage patterns
  • Technical data for service optimization

3. How We Use Your Information

We use your information to:

  • Process your orders and deliver your license keys
  • Process payments and manage your account
  • Communicate with you about your orders and provide support
  • Improve and optimize our website and services
  • Prevent fraud and unauthorized access
  • Comply with legal obligations
  • Send promotional communications (with your consent)

4. Payment Information

We take the security of your payment details seriously:

  • Payments are handled by trusted third-party processors (such as PayPal)
  • We do not store your full card number, CVV, or banking credentials on our servers
  • All transactions are encrypted using industry-standard SSL/TLS
  • We only retain the order details needed to deliver your keys and provide support

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in service delivery (payment processors, hosting providers)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with any merger, sale, or acquisition of our business
  • Protection of Rights: To protect our rights, property, or safety, or that of our users

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Regular security audits and updates
  • Access controls and authentication protocols
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When you close your account, we may retain certain information for legal and business purposes, but will delete or anonymize it when no longer needed.

8. Your Privacy Rights

Under GDPR and other applicable data protection laws, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@genuinekeys365.com

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and preferences
  • Analyze service usage and performance
  • Provide personalized content
  • Improve user experience

You can control cookies through your browser settings. Disabling cookies may limit some features of our service.

10. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection requirements.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Email: support@genuinekeys365.com
  • WhatsApp: Available via floating button